our process

Curious about how we operate & how to reserve your rentals?  Follow the easy steps outlined below. 

© Kayla Nicole Photography

STEP 1:  Fill out the New Client Questionnaire.  Tell us about you and your event!

STEP 2:  Create & submit a Wishlist over on the Collection page.

{Hint: You can adjust the quantity of each item, and we can make further adjustments on our end once we receive your initial wishlist.  Creating a wishlist does not lock you into anything, it just gives us somewhere to start!}

If you need design help in choosing pieces or figuring how to make them all work together, schedule a phone meet or appointment to meet in-person at our warehouse to further discuss details of your event.

STEP 3:  After your questionnaire & wishlist are received, we will get back to you within two business days to confirm availability of the rentals you’ve inquired, send proposal, and details for how to confirm and reserve your rental date.  From here, we can adjustments, if needed.  Once we nail down everything, you’ll make a reservation.

STEP 4:  Make a Reservation. Once you’re ready to reserve, you’ll electronically sign our rental agreement and pay the 50% deposit.  This reserves your items and secures your event date.

STEP 5:  Finalize the details! 30 days before your event, we will touch base with you to confirm delivery/pick up times and make any further adjustments to your order.  Your final balance will be due at this time.  If you need to add or change anything within 30 days, please just let us know as soon as possible, and we will do what we can to accommodate these requests.

© Kayla Nicole Photography


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