process

Website Collage 2

STEP 1:  Fill out the New Client Questionnaire.  Tell us about you and your event!

STEP 2:  Create & submit a Wishlist over on the Collection page.

{Hint: You can adjust the quantity of each item, and we can make further adjustments on our end once we receive your initial wishlist.  Creating a wishlist does not lock you into anything, it just gives us somewhere to start!}

If you need design help in choosing pieces or figuring how to make them all work together, schedule a phone meet or appointment to meet in-person at our warehouse to further discuss details of your event.

STEP 3:  After your questionnaire & wishlist is received, we will get back to you within 1-2 business days with the availability of the items you’ve inquired  and further discuss your event and rental needs.  From here, we will adjust your rental order and send you a proposal based on our your needs, our suggestions, and availability.  Once we nail down everything, you’ll make a reservation.

STEP 4:  Make a Reservation. Once you’re ready to reserve, sign our rental agreement and pay the 50% deposit.  This reserves your items and secures a delivery team for your event date.

STEP 5:  Finalize the details! About six weeks before your event, we will touch base with you to confirm delivery/pick up times and make any further adjustments to your order.  Your final balance will be due 30 days prior to your event.  If you need to add or change anything within 30 days, please just let us know as soon as possible, and we will do what we can to accommodate these requests.  Please note that a rush fee may apply if additions are made within seven days of the event.  This is handled on a case-by-case basis and based on our event schedule.

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