process

Website Collage 2

STEP 1: Fill out Questionnaire.  Tell us about you and your event so we can best help you!

STEP 2: Create & Submit a Wishlist over on the Collection page.

(Hint: You can adjust the quantity of each item, and we can make further adjustments on our end once we receive your initial wishlist.  Creating a wishlist does not lock you into anything, it just gives us somewhere to start!)

If you need design help in choosing pieces or figuring how to make them all work together, schedule a phone meeting or appointment to meet in-person at our warehouse to further discuss details of your event.

STEP 3:  We will get back to you within 1-2 business days. We will let you know the availability of the items you’ve inquired about and further discuss your event and rental needs.  From here, we will adjust your rental order and send you a proposal based on our your needs, our suggestions, and availability.  If everything looks good to you, let us know and we will move to Step 4.  If you need to make further adjustments, just let us know and we will continue working with you until we get everything just right!

STEP 4: Make a Reservation. Once you’re ready to reserve,  sign  our rental agreement and pay the 50% retainer.  This reserves your items and secures a delivery team for your event date.

STEP 5: Finalize the details! About six weeks before your event, we will touch base with you to see if you need to make any further adjustments to your order and confirm delivery/pick up details.  Your final balance will be due 30 days prior to your event.  If you need to add or change anything within 30 days, please just let us know as soon as possible, and we will do what we can to accommodate these requests.  Please note that a rush fee may apply if additions are made within seven days of the event.  This is handled on a case by case basis and based on our event schedule.

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